Real questions, honest answers
Frequently asked
Updated
Don't see your question? Text the team at 717-282-9188. Straight answer, no runaround.
Getting startedWhat's the catch?
Getting started
What's the catch?
No catch. We're in-house, no bank involved. We look at your income, not your score. Your down payment is all you pay to drive away. Payments match your pay schedule. That's it.
Getting startedDo you really not check credit?
Getting started
Do you really not check credit?
Correct, we don't run a traditional credit check. We look at income, stability, down payment, and a valid PA license. Past credit issues don't disqualify you here.
Getting startedDo you accept disability or SSI income?
Getting started
Do you accept disability or SSI income?
Yes. Disability, SSI, and pension income all count toward what we look at. We just need proof of steady income coming in (statements or award letter).
Getting startedWhat if my license is expired or suspended?
Getting started
What if my license is expired or suspended?
We need a valid PA driver's license to buy. If yours is expired or suspended, the team can talk you through what you'd need to get back on track. Reach out and we'll point you in the right direction.
Getting startedCan I buy a vehicle for a family member?
Getting started
Can I buy a vehicle for a family member?
The person whose name is on the loan needs to be the one making payments and meeting our income/license requirements. If you're helping a family member, they should be the primary applicant. The team can walk through specifics if it's a special situation.
Getting startedCan I apply online?
Getting started
Can I apply online?
You can start by filling out our quick form. We finish everything in person when you come in with your documents.
PaymentsWhat's the lowest down payment?
Payments
What's the lowest down payment?
A down payment of at least $1,000 is required. It's all you pay to drive away, with nothing else due at signing. Tax, tags, title and fees are built into your deal and listed line by line on your contract.
PaymentsWhat are the payments like?
Payments
What are the payments like?
Payments are structured weekly or every two weeks, matched to however you actually get paid. Specific amounts depend on the vehicle, your down payment, and your situation. Text us with the vehicle you're considering and we'll walk you through the exact drive-away numbers for your case.
PaymentsCan I pay off my loan early?
Payments
Can I pay off my loan early?
Yes, you can make extra payments or pay off early anytime, no penalty. Call Barbara at 717-681-9612 or text her at 814-752-8918 to work out the details.
PaymentsDo you report to the credit bureaus?
Payments
Do you report to the credit bureaus?
Yes. We report your payment history to the credit bureaus, so on-time payments show up on your credit report, and missed payments do too.
PaymentsDo you finance through a bank?
Payments
Do you finance through a bank?
No, we're 100% in-house. No bank involved. That's why we can look at income instead of credit score.
PaymentsWhat forms of payment do you accept?
Payments
What forms of payment do you accept?
Cash and card. We don't accept checks or peer-to-peer apps like CashApp, Venmo, or Zelle.
PaymentsWhere and how do I make my payments?
Payments
Where and how do I make my payments?
Three ways, whichever's easiest for you: over the phone, online, or in person at the lot. You don't have to come in every week unless you want to. Barbara handles payment setup once you're on the books. Call 717-681-9612 or text 814-752-8918.
PaymentsIs the deposit refundable?
Payments
Is the deposit refundable?
Yes, if it doesn't work out before delivery, the deposit is refundable.
PaymentsWhat happens if I miss a payment?
Payments
What happens if I miss a payment?
For anything related to your account, Barbara is your person. Call her at 717-681-9612 or text 814-752-8918. She'll work it through with you directly. Stuff happens, the important thing is to reach out.
VehiclesWhat kind of vehicles do you have?
Vehicles
What kind of vehicles do you have?
Reliable used cars, SUVs, trucks, and crossovers, typically 2006 to 2016 models. All inspected for safety and drivability before they hit the lot.
VehiclesAre your cars inspected?
Vehicles
Are your cars inspected?
Yes, every vehicle goes through inspection before listing. We won't put something out we wouldn't put our own family in.
VehiclesIs there a warranty?
Vehicles
Is there a warranty?
Yes, every vehicle comes with a free 30-day / 1,000-mile limited warranty on the internal lubricated parts of the engine, transmission, and differential. We pay 100% of parts and labor on covered repairs. There's also an optional 18-month / 24,000-mile service contract that covers more. Nearly every customer adds it, and its cost is financed. Happy to text any specifics you want to know.
VehiclesCan I trade in my car?
Vehicles
Can I trade in my car?
It depends on the car's loan. Paid off: it can go toward your down payment, and the team appraises it in person. Still financed somewhere else: usually it needs to be paid off first, but the team can take a look. Financed with us: usually you'll want about two years in the vehicle before trading, and the team can look at your situation. Bring it by when you come in.
VehiclesCan I hold a car with a deposit?
Vehicles
Can I hold a car with a deposit?
Holds are only for cars that aren't ready for sale yet (Almost Ready or Coming Soon), and only once the team has gone over your application with you. The team goes over the deposit with you, and it's refundable if it doesn't work out before delivery.
ProcessWhat do I need to bring?
Process
What do I need to bring?
Bring your valid PA driver's license, proof of income (your 2 most recent pay stubs, or a benefits letter), proof of address, your Social Security card or W-2, and your down payment ($1,000 minimum, drive-away). You can upload your license, proof of income and proof of address ahead of time on our secure documents page, so please don't text photos of them. Bring the Social Security card or W-2 with you instead of uploading it.
ProcessDo you speak Spanish?
Process
Do you speak Spanish?
Marty, our automated texting assistant, answers in Spanish. Text 717-282-9188. Visits at the lot are in English.
ProcessHow long does the appointment take?
Process
How long does the appointment take?
The application takes 30 seconds to start and about 2 minutes to finish. The full process depends on what you're looking at, but most folks know where they stand the same business day. Driving home is sometimes the same day, sometimes a few days later.
ProcessDo I need an appointment, or can I just walk in?
Process
Do I need an appointment, or can I just walk in?
Walk-ins are welcome, but a heads-up text helps us have things lined up for you. Shoot a text to 717-282-9188 before you come and we'll save you time when you get here.
ProcessCan I test drive a vehicle?
Process
Can I test drive a vehicle?
Yeah, that's part of the process. You'll get to drive whatever you're considering before any commitment. Just bring your PA driver's license.
ProcessCan I bring my partner or family with me?
Process
Can I bring my partner or family with me?
Absolutely. Bring whoever helps you make the call. We're family-friendly here, kids are welcome too.
ProcessWill I drive home the same day?
Process
Will I drive home the same day?
Sometimes. It depends on inventory and how fast we can prep the vehicle. Sometimes we take a refundable deposit and prep the car for delivery a few days later. Jordan will give you a straight answer when you come in.
ProcessHow long have you been in business?
Process
How long have you been in business?
We're a family-owned BHPH dealer in Columbia, PA, serving Lancaster and York County since 2002. Over 1,000 customers since then.
ProcessWhere are you located?
Process
Where are you located?
806 Lancaster Avenue, Columbia, PA 17512. We're open Monday to Friday, 9 AM to 6 PM (Tuesday 9 AM to 5 PM). Closed Saturday and Sunday.
ProcessWhat hours are you open?
Process
What hours are you open?
Monday 9 AM to 6 PM, Tuesday 9 AM to 5 PM, Wednesday to Friday 9 AM to 6 PM. Closed weekends and major holidays.
After SaleWhat if my car breaks down after I buy it?
After Sale
What if my car breaks down after I buy it?
Reach out to Katalina at 717-681-9610 ext. 108 right away. She handles all service issues and she'll get you taken care of fast.
After SaleWill I get the title?
After Sale
Will I get the title?
Once your vehicle is paid off, yes, the title transfers to you.
Still have questions?
Text the team, give us a call, or stop by the lot.
