Warranty & service contract
Updated
Every Mountville vehicle comes with a free 30-day limited warranty. An 18-month service contract is available too: it's optional, nearly every customer adds it, and its cost is financed with the vehicle. Here's exactly what's covered, what isn't, and how to use it.
30 days / 1,000 miles
Free with every vehicle. We pay 100% of parts and 100% of labor on covered repairs in the first 30 days or 1,000 miles, whichever comes first.
- ✓ Engine: internal lubricated parts
- ✓ Transmission: internal lubricated parts
- ✓ Differential: internal lubricated parts
It's a limited warranty, written on the Buyers Guide you sign at delivery.
18 months / 24,000 miles
Optional. $100 deductible per visit. Its cost is financed with the vehicle.
- ✓ Engine. All internal lubricated parts, plus intake and exhaust manifolds, radiator, water pump, thermostat, fuel pump, valve covers, oil pan, timing belt and cover, engine mounts, flywheel, harmonic balancer, belt tensioner and idler pulleys.
- ✓ Transmission. All internal lubricated parts, plus torque converter, transmission mounts, oil pan and vacuum modulator.
- ✓ Transfer case. All internal lubricated parts, plus engagement parts and four-wheel-drive hub assemblies.
- ✓ Drive axle. All internal lubricated parts, plus axle shafts and bearings, CV joints and boots, universal joints and center support bearing.
- ✓ Electrical. Starter, alternator and ignition cylinder.
- ✓ Fluids and filters when a covered repair needs them.
The engine block, cylinder head and the transmission, transfer case and axle housings are covered when a covered internal part fails and damages them.
The first month is real, everyday driving, and that's when anything we missed shows up. If something comes up with safety, drivability or inspection, or an everyday item like the heat, A/C or radio, tell us right away. We want to know, and we'll take a look and work with you on it.
The written warranty above is what's guaranteed. This is simply how we do business.
These coverages focus on the most expensive failure points. They do not cover: brakes, tires, batteries, hoses, A/C compressors, body damage, glass, or routine maintenance. Read the documents you sign at delivery for full terms.
Here's exactly what to do.
- 1Stop driving if it's serious. If the engine is making bad noises, transmission is slipping, or check engine light is flashing, pull over and call.
- 2Contact Katalina immediately. 717-681-9610 ext. 108 or text 717-340-9060. She handles all service issues. Earlier is better; don't wait days.
- 3Get a written estimate before work begins. If you're using an outside repair facility, the shop must send a written estimate to Katalina for pre-authorization. Labor rate cap is $120/hour.
- 4Keep printed maintenance receipts. Your service contract requires you to keep up with regular maintenance and have printed receipts (with your name, vehicle info, VIN, mileage). Handwritten receipts aren't accepted.
Honest answers.
What does the 30-day limited warranty cover?
What does the 18-month service contract cover?
Is it bumper-to-bumper coverage?
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